Heyloha helps retail businesses inform customers 24/7 about products, availability and returns. The AI answers questions via chat and QR codes on products, and relieves customer service of repeat questions.
Detailhandel
Instant answers to product questions, less pressure on your team
Customers want to know immediately whether a product is in stock, what the specifications are and how delivery works. With Heyloha you answer this automatically, 24/7, via your website or WhatsApp.
Do you recognise this?
Product questions going unanswered
Customers ask questions about specifications, sizes and applications. If you do not answer immediately, the customer buys elsewhere.
Stock information is always a manual process
Is this product still in stock? When will it be back? Questions that cost your team hours every day to answer.
Customer service flooded with basic matters
Your customer service team spends too much time on simple questions about opening hours, returns and delivery.
How Heyloha solves it
Instant product information
The AI knows all your products and gives immediate answers to questions about specifications, availability, sizes and applications.
Automatic stock information
Link your product catalogue as a knowledge source and the AI gives immediate answers about stock information, without manual intervention.
Less pressure on your customer service
Routine questions about returns, opening hours and delivery are handled automatically. Your team keeps time for the complex cases.
Relevant AI agents for your sector
FAQ
How does the AI learn about my product range?
Heyloha automatically crawls your webshop or website. All product information, descriptions and categories are learned and used as a knowledge source.
Can I place QR codes on products or in the store?
Yes. Via AI QR you generate codes that customers scan for immediate product information, without having to walk to a staff member.
Does Heyloha also work for physical stores?
Yes. Via QR codes in the store, WhatsApp for questions on the go and a chatbot on your website you serve customers on every channel.
Can the AI help with complaints and returns?
The AI answers questions about the returns policy and procedure. For complex complaints the AI switches to a staff member via human handoff.
In which languages can the AI help customers?
Heyloha supports 50+ languages. International customers are automatically helped in their own language.