Question 1

What is Heyloha?

Accepted Answer

Heyloha is an AI platform that helps businesses automatically answer customer questions via chat, phone, WhatsApp, LinkedIn, Instagram and QR codes. The AI learns from your website and handles more than 80% of questions on its own, 24 hours a day.

Question 2

How does Heyloha work?

Accepted Answer

Heyloha automatically crawls your website and uses that content as the knowledge base for the AI agent. You set the tone of voice and escalation rules, and the agent goes live. For complex questions, the AI seamlessly hands over the conversation to a human team member.

Question 3

How quickly can I go live?

Accepted Answer

Most customers are live within 30 minutes. You connect your website, customise the widget and add a small piece of code to your site via WordPress, Google Tag Manager or a simple script.

Question 4

How many languages does Heyloha support?

Accepted Answer

Heyloha supports 50+ languages for both chat and phone. The AI automatically detects the visitor's language and responds in the same language.

Question 5

What pricing model does Heyloha use?

Accepted Answer

Heyloha uses a credits-based model. 1 credit equals 1 chat conversation or 1 call minute. You pay a monthly or annual subscription that includes a bundle of credits. Additional credits can be purchased. There are no hidden fees or setup costs.

Question 6

What can the AI Chatbot do?

Accepted Answer

The AI Chatbot automatically answers customer questions on your website, generates leads, books appointments and can send brochures or quotes. For questions outside its knowledge domain, it transfers the conversation to a colleague, including the full context.

Question 7

How does AI Phone work?

Accepted Answer

The AI Phone agent answers incoming calls with a natural voice, in 50+ languages with a choice of 25+ voices. Each call is automatically transcribed and readable in the inbox. The agent can perform warm transfers to a colleague.

Question 8

Is WhatsApp included?

Accepted Answer

Yes, the WhatsApp Agent is temporarily included at no extra cost in all plans. The agent automatically responds to incoming WhatsApp messages in your set tone of voice.

Question 9

What do the LinkedIn and Instagram Agents do?

Accepted Answer

The LinkedIn and Instagram Agents automatically respond to incoming DMs on those platforms, 24/7 in your own tone of voice. Both are temporarily included at no extra cost.

Question 10

What is the AI QR code?

Accepted Answer

With the AI QR code you generate a code that opens an AI chat without requiring a website. Ideal for posters, physical locations, museums, holiday homes and manuals. It turns static information into an interactive experience.

Question 11

Is Heyloha GDPR-compliant?

Accepted Answer

Yes. Heyloha is fully GDPR-compliant. A standard privacy consent is built into the chat widget. All data is processed by Covalore B.V., based in Amsterdam.

Question 12

How secure is my data?

Accepted Answer

All communication is encrypted via HTTPS. Conversation data is stored on servers within the EU. Access is secured with user roles and two-factor authentication.

Question 13

What systems can Heyloha connect with?

Accepted Answer

Heyloha connects with Microsoft Outlook and calendar software for automatic appointment scheduling. There is also a KeyVue integration for automatic lead transfer. Additional integrations are possible via the open API.

Question 14

Is there an API available?

Accepted Answer

Yes, Heyloha offers an API for advanced integrations. Contact our team for documentation and capabilities.

Question 15

What is Heyloha's uptime?

Accepted Answer

Heyloha aims for 99.9% uptime. The infrastructure is built on redundant cloud architecture. We notify customers in advance of scheduled maintenance.

Question 16

How do credits work?

Accepted Answer

1 credit equals 1 chat conversation or 1 call minute. Your plan includes a monthly credit bundle. Unused credits expire at the end of the period. Extra credits can always be purchased via the dashboard.

Question 17

Is there a free trial?

Accepted Answer

Yes. You can try Heyloha free for 14 days with full access to all features. No obligations.

Question 18

Can I cancel at any time?

Accepted Answer

Yes. With a monthly subscription you can cancel at any time, effective at the end of the current month. With an annual subscription, the remainder of the contract year applies. There are no penalties or extra charges.

Question 19

How do I receive my invoices?

Accepted Answer

Invoices are automatically generated and sent to the email address of the account administrator. You can also find invoices in the dashboard under Billing at any time.

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