The Heyloha WhatsApp Agent automatically responds to incoming WhatsApp Business messages in your tone of voice, 24/7. It processes questions from your knowledge base and transfers complex conversations to a team member.
WhatsApp Agent
No WhatsApp message left unanswered. Automatically, in your style.
Customers expect fast replies on WhatsApp. With the Heyloha WhatsApp Agent, every message gets an automatic response in your tone of voice, day and night. Your team stays free for conversations that need a human touch.
No obligations.
Automatic replies
The agent recognizes questions and responds immediately with relevant answers drawn from your knowledge base.
Your tone of voice
Set the tone and style of the agent so it sounds like a real member of your team.
Available 24/7
No WhatsApp message goes unanswered, even outside office hours.
Human handoff
Complex questions are forwarded to a human agent along with the full conversation history.
Knowledge base integration
The agent draws from your website, FAQ documents and knowledge items for accurate answers.
GDPR compliant
Message processing fully complies with GDPR. Privacy consent is built in.
Connect your WhatsApp Business account
Link your WhatsApp Business number to Heyloha via a simple integration.
Set up your agent
Configure the tone of voice, knowledge base and escalation rules via the dashboard.
Go live
The agent immediately responds to incoming WhatsApp messages, automatically and personally.
FAQ
Which WhatsApp account do I need?
You need a WhatsApp Business account. Heyloha connects via the official WhatsApp Business API.
Will the replies actually sound like my brand?
Yes. You configure the tone of voice yourself, so the agent communicates in the style of your organisation.
Can the agent schedule appointments via WhatsApp?
Yes, combined with the Calendar Integration the WhatsApp Agent can book appointments based on real-time availability.
What if a customer asks a complex question?
The agent recognises when a conversation reaches the edge of its knowledge and seamlessly escalates to a human colleague.
Is the WhatsApp Agent GDPR compliant?
Yes. All message data is processed securely in accordance with GDPR.