What does customer service cost?
The true costs are higher than you think. Discover where you can save.
The true costs
Customer service costs more than just a salary. These are the real costs.
€18,28/uur
Staff costs
Minimum wage is €14.06/hr. With employer costs: €18.28/hr.
20-30%
Missed calls
Outside office hours, companies miss 20-30% of all incoming calls.
78%
Lost leads
78% of customers buy from the company that responds first.
€3.000-5.000
Training & turnover
Onboarding a new service employee costs €3,000-5,000.
Human agent vs. Heyloha AI
Compare the cost per ticket between a human agent and Heyloha AI.
Human agent
Traditional customer service
€1,22
per ticket (4 min × €18.28/hr)
- •Limited to office hours
- •Language barriers with international customers
- •Varying quality per agent
- •High costs during peak loads
Heyloha AI
AI-powered customer service
€0,34
per ticket (Heyloha 1,000)
- 24/7 available, nights and weekends included
- 50+ languages automatically
- Consistent, high quality
- Scalable without extra costs
Annual savings at 1,000 tickets/month
Up to 72%
Save up to €10,560 per year by automating customer service with Heyloha.
Hidden costs you forget
Beyond salary, there are many hidden costs that increase the total cost of customer service.
Evening & weekend shifts
Premium pay for irregular hours significantly increases costs.
Sick leave
Replacement during sick leave costs extra money and time.
Inconsistent quality
Human errors and varying service quality cost customers.
Language barriers
Multilingual staff are scarce and expensive.
Onboarding time
New employees need weeks to become productive.
How other businesses save with AI
Discover how businesses like Mojo Concerts and Van der Linden Makelaardij reduce their customer service costs with Heyloha.