The Heyloha Instagram Agent automatically responds to incoming Instagram DMs in your brand voice, 24/7. Customer relationships are strengthened without extra workload, while complex conversations are forwarded to a team member.
Instagram Agent
Every Instagram DM answered in your style. Automatically.
Customers who send you a DM on Instagram expect a fast reply. With the Heyloha Instagram Agent, every message gets an automatic, on-brand response, day and night. Stronger customer relationships, no extra workload.
No obligations.
Automatic DM replies
The agent responds instantly and personally to every incoming Instagram message.
On-brand tone
The agent communicates in your brand's unique style, consistent with your social media identity.
Available 24/7
DMs never go unanswered, not at night, not on weekends.
Human handoff
Sensitive or complex conversations are forwarded to a team member with full context.
Knowledge base integration
The agent draws from your product and service information for accurate answers.
GDPR compliant
Message processing fully complies with GDPR.
Connect your Instagram Business account
Link your Instagram Business profile to Heyloha via a simple authorisation.
Set up your agent
Configure the tone of voice, knowledge base and escalation rules via the dashboard.
Go live
The Instagram Agent automatically responds to every incoming DM, personally and on-brand.
FAQ
Do I need an Instagram Business account?
Yes, the integration uses the official Instagram API which is available for Business and Creator accounts.
Can the agent reply to story reactions?
The agent focuses primarily on DMs. Contact us for options around story reactions.
Will the agent sound like my brand?
Yes. You set the tone of voice and language style yourself, keeping the agent consistent with your brand identity.
What if a customer asks something complex?
The agent escalates the conversation to a team member, including the full message history.
Is the Instagram Agent GDPR compliant?
Yes. All message data is processed securely in accordance with GDPR.