Using an AI Phone Agent
An AI Phone Agent automatically answers incoming phone calls. The agent understands what is being said and responds immediately in your configured tone of voice, so you do not have to take every call yourself.
The AI uses the knowledge and instructions you add as the basis for the conversation. This gives you full control over what the Agent can say and within which boundaries it may respond.
What an AI Phone Agent delivers
Automatically answers phone calls and handles the conversation in your tone of voice. Ensures callers are attended to immediately, even when you are unavailable. Saves time because recurring calls do not have to be handled manually. Uses configured knowledge as a basis and stays within your instructions. Can structure conversations and, when configured, transfer calls.
How the AI Phone Agent works
The Phone Agent listens during a call to what is being said, recognizes the intent and uses your configured knowledge to formulate an appropriate response. The conversation flows naturally and matches your instructions and tone of voice.
Why this works
The AI responds exclusively based on the knowledge and rules you have configured. This keeps conversations predictable, clear and within the boundaries you set.
The Phone Agent only uses information you add. The AI does not make up answers and never fills in anything on its own.
What the AI Phone Agent concretely solves for you
Automatically answering calls
The Agent automatically answers phone calls and handles the conversation without you having to pick up directly.
Adding extra knowledge allows the Agent to handle conversations more thoroughly and consistently.
No more missed calls
Calls can come in at any moment. The Agent is always ready to answer, even outside the times you are available.
Less manual work
Many phone calls are about the same topics. The Agent handles these automatically, so you spend less time on repetition.
Consistent call handling
The Agent always speaks in the same tone of voice and follows set instructions. This keeps phone communication recognizable and professional.
Structured call handling
The Agent asks targeted questions, maintains an overview of the conversation and can, when configured, transfer or wrap up the call.
Recorded conversations
Conversations are automatically processed within Heyloha, so you maintain insight into what was discussed.
What happens when someone calls?
- The call comes in and is automatically answered.
- The AI listens to what is being said and determines the intent.
- The Agent consults the configured knowledge.
- It verifies that the answer fits within your instructions.
- The Agent formulates an answer in your tone of voice.
- If needed, the Agent asks a follow-up question or transfers the call.
When to use an AI Phone Agent
You use an AI Phone Agent when you want incoming phone calls handled automatically, so you do not have to take every call yourself. The Agent ensures continuous availability and consistent call handling.
Creating an AI Phone AgentSetting up call transfers for your Phone AgentSetting up welcome messages for your Phone Agent