Adding knowledge via FAQ
Want to make your AI Agent even smarter? With the FAQ tab in the advanced menu you can easily add questions and answers. This ensures your AI Agent always responds in an up-to-date and customer-focused way.
How does it work?
The FAQ feature is flexible: you add frequently asked questions and clear answers yourself. Customers do not need to phrase their question exactly; your AI Agent understands variations and gives the contextually correct answer. Knowledge from your FAQ always takes priority over other sources.
Adding a FAQ to your AI Agent
Click Add FAQ
Click Add FAQ in the advanced menu.
Enter the question
Enter the question your customer might ask.
Provide the answer
Provide the answer the AI should give.
Click Add
The FAQ entry is saved immediately.
Tips for effective FAQs
- Be specific: Keep questions and answers clear and concrete.
- Think like your customer: Use the language and phrasing your target audience is likely to use.
- Keep it current: Update your FAQ regularly to keep information fresh and relevant.
Managing FAQs
Want to modify a question or answer? Delete the existing FAQ and add the improved version again. This keeps things organized and prevents duplicate answers.
Activating FAQs
Done adding your FAQs? Then turn on the 'Activate FAQs' slider. Within 5 minutes your AI Agent is updated and ready to use the new knowledge.
Is the slider turned off? Then your FAQs are not used in conversations. Always turn it on to activate this feature.
Create separate FAQs per department or product group. This keeps your AI Agent relevant for every customer.